Accurate Answer, LLC
Last Updated: 9/22/2026
1. Overview
Accurate Answer, LLC ("Accurate Answer," "we," "us," or "our") respects your privacy. This policy explains how we collect, use, disclose, and protect information (a) when you visit our website, and (b) when we provide live answering and call-handling services on behalf of our business clients.
2. Information We Collect
From website visitors:
       Contact information you provide voluntarily (name, phone, email, company name) via our contact form or client login
       Technical data: IP address, browser type, device type, pages visited, referring URLs, and general usage statistics (via cookies/analytics tools)
       Payment and billing information submitted through our client payment portal (processed via Billing Link/Paya and MX Merchant — we do not store full card numbers ourselves, if applicable)
From callers, on behalf of our clients:
       When we answer calls from our clients, we may collect caller name, phone number, message content, and other details the caller provides, strictly to relay that information to our client
       In this context, our client is the data controller, and we act as a service provider/processor; caller information is used only to deliver the message-taking or answering service as instructed by the client, and is not used for our own marketing purposes
3. How We Use Information
       To provide, operate, and improve our answering and call management services
       To respond to inquiries and manage the client relationship
       To process payments and billing
       To maintain website functionality and analyze site performance
       To comply with legal, regulatory, or contractual obligations
4. HIPAA and Sensitive Information
Some of our clients operate in regulated industries, including healthcare. Where required, we enter into Business Associate Agreements (BAAs) with applicable clients and handle any protected health information (PHI) relayed through our service in accordance with HIPAA requirements. Caller/patient information is used solely to deliver messages to the applicable client and is not retained longer than necessary to provide the service.
5. Cookies and Analytics
Our website uses cookies and third-party analytics tools (e.g., Google Analytics) to understand site usage and improve performance. You can disable cookies through your browser settings; note that some site features may not function properly if you do.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Caller messages are typically retained for 7 years, unless a longer period is required by law or client agreement.
7. How We Share Information
We do not sell personal information. We may share information with:
       Trusted service providers (e.g., payment processors, IT/hosting providers) under confidentiality obligations
       Our clients, for the sole purpose of delivering the answering service they've contracted
       Regulatory or legal authorities when required by law, subpoena, or court order
       A successor entity in the event of a merger, acquisition, or sale of assets
8. Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your state or country of residence, you may have the right to:
       Request access to the personal information we hold about you
       Request correction or deletion of your personal information
       Opt out of certain data sharing (note: we do not sell personal data)
       Withdraw consent where processing is based on consent
To exercise these rights, contact us at info@accurateanswer.com. We will respond within the timeframe required by applicable law.
10. Children's Privacy
Our website and services are not directed to individuals under 13, and we do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date above reflects the most recent revision. Material changes will be posted on this page.
12. Contact Us
Questions about this policy or requests regarding your personal information can be directed to:
info@accurateanswer.com  |  (800) 966-9789